Shipping policy

Effective Date: September 10, 2026

1. Introduction

At Pergola Elegance, operated by HIGHTICKET BUSINESS LLC, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on https://pergolaelegance.com/.

Service name Standard Shipping
Price Calculated at checkout
Delivery time 5-8 business days
Total Delivery time 6-11 business days
Destination United States
Coverage All products unless a product page says otherwise

2. Shipping Destinations

Where we ship

We currently ship in the United States
We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

Domestic Shipping Calculated at checkout

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Orders are processed within 1–3 business days. Orders placed after 2:00 PM EST are processed on the next business day. Business days are Monday through Friday, excluding holidays.

After an order has been processed, standard domestic delivery is estimated at 5–8 business days. As a result, the total estimated delivery time is 6–11 business days from the date the order is placed.

Delivery times are estimates only and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.

If a specific item requires additional processing or delivery time, this information will be clearly indicated on the applicable product page. Any product-specific delivery estimate will take precedence over the general timelines stated above.

5. Shipping Methods and Carriers

Orders ship via trusted carriers based on destination and package size. Domestic shipments are handled by USPS, FedEx, UPS..

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 6-11 business days window, email us at support@pergolaelegance.com or call 1-401-300-0115.

Marked delivered but not received

Confirm your shipping address
Check with neighbors or building management
Contact us so we can assist with a trace

Damaged packages

Photograph the packaging and the item
Contact us within 7 days at support@pergolaelegance.com

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. See our full Return Policy for details.

Return shipping Customer pays return shipping unless the item is defective or not as described
Refund timing Refunds are processed within 7 business days after we receive the return to the original payment method